« Reading List: Mommy Knows Worst | Main | Tom Swift and His Electric Rifle Now Online »

Saturday, December 31, 2005

Reading List: Talk to the Hand

Truss, Lynne. Talk to the Hand. London: Profile Books, 2005. ISBN 1-86197-933-9.
Following the runaway success of Eats, Shoots & Leaves, one might have expected the author to follow up with another book on grammar, but instead in this outing she opted to confront the “utter bloody rudeness of everyday life”. Not long ago I might have considered these topics unrelated, but after the publication in July 2005 of Strike Out, and the subsequent discussion it engendered, I've come to realise that slapdash spelling and grammar are, as explained on page 23 here, simply one aspect of the rudeness which affronts us from all sides. As Bernard Pivot observed, “[spelling] remains a politeness one owes to our language, and a politeness one owes to those to whom one writes.”

In this book Truss parses rudeness into six categories, and explores how modern technology and society have nearly erased the distinctions between private and public spaces, encouraging or at least reducing the opprobrium of violating what were once universally shared social norms. (Imagine, for example, how shocking it would have seemed in 1965 to overhear the kind of intensely personal or confidential business conversation between two fellow passengers on a train which it is now entirely routine to hear one side of as somebody obliviously chatters into their mobile phone.)

Chapter 2, “Why am I the One Doing This?”, is 23 pages of pure wisdom for designers of business systems, customer relations managers, and designers of user interfaces for automated systems; it perfectly expresses the rage which justifiably overcomes people who feel themselves victimised for the convenience and/or profit of the counterparty in a transaction which is supposedly of mutual benefit. This is a trend which, in my opinion (particularly in computer user interface design), has been going in the wrong direction since I began to rant about it almost twenty years ago.

A U.S edition is also available.

Posted at December 31, 2005 16:09